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A good friend of mine says, “You’re either selling or being sold.” Sometimes, we think we are selling when we are really being sold, and vice versa.  However, if we look at our communication [...]

I am often surprised by the lack of research in the area of voice as a barometer for the psyche, but we all know it is. I got a voicemail from my daughter the other day. All she said was, “Hi, [...]